Refund policy

Return Policy

We have a 7-day return policy. You have 7 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition you received it — unused, with original packaging and proof of purchase.

To start a return, contact us at contact@masaregypt.store

Damages & Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items
We do not accept returns on customised orders, personalised items, sale items, or gift cards.

Exchanges
Return the item first, and once accepted, place a new order for the item you want.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval, contact us at contact@masaregypt.store